Can you see the future of Marketing? - Basic and to the Point.
The “Millionaire Maker” Dan Kennedy didn’t get that nickname and the acclaim that goes with it by being mediocre. His focus is to show his clients the exact road map to take their ideas and turn their ideas into a successful business.
Entrepreneur Magazine says Dan Kennedy has 101 money making ideas for any business owner. One of the things that make Dan unique is his ability to take his principles and apply them to any industry or business. He currently works with clients in over 50 different businesses, industries and professions. In any given year, he’ll earn $250,000 plus in a single month just providing direct-response and direct marketing advice and strategy.
Kennedy’s value is best measured by what he has been able to do for the mom and pop business that is failing in every way. They’ll turn to Dan’s methods and in months will go from high debt to zero debt and revenues of over $200,000 a month.
Dan is best known, on the other hand, for his marketing consultations with billion dollar information marketing companies. He has been a prominent member of the Guthy Renker marketing brain trust for years. U.S. Gold credits Kennedy with increasing it’s sales by the millions.
Dan immediately made my business healthy again by one simple principle that I was neglecting. I think it is neglected by a lot of businesses. Dan believes simply that having strong relationships with existing customers is an essential growth and profit center in a business. In fact, he sees it as even more vital then getting new customers.
We turned our whole business around by focusing greater attention and energy to providing excellent customer service. One of the skills that goes with this focus is handling customer complaints. Learning how to handle customer difficulties in a way that grows the customer’s loyalty rather than fractures it.
A client can take offense to a number of things when it comes to doing business with you. Whether it be the actual product, your prices, or your customer service, some clients just find things to gripe about. And you can’t ignore their complaints. Instead, acknowledge their problem and defuse the situation by:
Thanking them. Even if they made a comment in way which was impolite, thank them anyway. Do not play the victim and take any of this personally. Remain calm and composed.
Starting your phrase with, “Let me see if I understand you completely.” Then restate the person’s complaint. This will do two things. First of all, it gives the person a chance to calm down. And secondly, it shows the client that you are truly listening and taking their concerns seriously.
Making sure you find one thing in their complaint that you can agree with. It doesn’t matter how baseless you may see their complaint, pick one major point you can agree with. Build your rebuttal on that point. As an example: “Well, Mr. Thomas, I can totally understand you being upset about the delivery being late. I will see to it that it doesn’t happen again. Now, about your other concerns…” This shows them that you are not defensive about the situation, and you would rather help solve their problem than make excuses.
Solving the problem. The only reason a client picks a fight in the first place is to let you know that they have a problem. It’s your job to play along and solve that problem. Remember, this is your chance to turn a negative situation into a positive one and actually gain your client’s loyalty.
I will tell you without hesitation that these techniques saved my business. I knew nothing about total customer value and what it meant to my bottom line. The understanding of the importance of TCV will make you stronger in customer service all by itself. Dan’s “Magnetic Marketing” is the ultimate resource for marketing principles that work to change the fortunes of your business, fast. It is these simple, low cost to no cost strategies, which make the biggest difference. Before Magnetic Marketing, I was ignorant to these concepts.
He’ll let anyone try it for 1 year with a full money back guarantee with no hassles or fuss. Sometimes when you come to the point where things aren’t working and you have nothing to lose. That’s when the right teacher appears. Or maybe you are just starting and can’t afford set backs.
My advice would be to copy those that have had success. Take the trail blazed by the millionaire business man.
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