Improving the Restaurant Experience
When the weekend arrives the last thing you want to do is spend it standing in a line. When you go out for some fun on the weekend you don’t want to wait around your favorite restaurant waiting for a table. Sometimes as long as an hour or two.
The problem is that it is the weekend and every restaurant worth going to is probably in the same condition…busy, with a long line. So do you go somewhere else and wait in line or do you stay where you are at and wait in line?
SmartHost Paging eliminates this problem for the customer and the restaurant. It is an easy to use paging service that will save you time and the restaurant money. The restaurant no longer has to worry about patrons leaving because of long lines.
When their table is ready the restaurant will page the customer using SmartHost Paging. This will send a message to the patrons mobile phone. No longer are they required to stand around a busy waiting area, or carry a short range coaster pager. This provides a unique opportunity for the restaurant to increase revenue and customer service.
Customers who opt in to the service can also recieve a text around their birthday or an anniversary to come in for a free dessert.
The host or hostess of the restaurant is better equiped to give estimated wait times based on historical data from days of the week and time of day. This means the customers know when to expect a message.
There are also several display features that are offered to the management in the way of a monitor screen. The screen will be visible to all waiting patrons and will display daily specials, web site specials and anything else the management wants the customer to be aware of. The monitor can inform you when your table is ready by displaying your name and number in your party when your table is ready. Strictly for entertainment purposes the monitor can show a split screen. One side of the screen will display the necessary information about table availability while the other side will run video or television. This will keep you entertained if you do choose to wait in the lobby.
So the next time you go out to enjoy an evening of dining and you get stuck in a crowded restaurant with an hour and a half wait, think about how nice it would be to have all the convenient features of the SmartHost.
Filed under: Food & Beverage